Account Manager

Account Manager

Remote

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for motivated, team players who are focused on customer success for our clients using Yardi’s RightSource products!

What you will do

  • Guide and advise new and existing clients and site staff on RightSource software
  • Provide operational best practices and procedures to ensure successful implementation of services
  • Serve as the client’s first point of contact for the RightSource team after signed addendum is received
  • Responsible for introductory procedures, including sending welcome emails and scheduling kick-off activities
  • Develop kick-off presentation tailored to the client and the client’s selected services and products
  • Manage the Go-Live Calendar and Tracker
  • Build rapport with clients, coordinates weekly calls, creates Go-Live timeline, performs trainings, and coordinates schedule
  • Ensure proper set up of properties within RightSource software
  • Research, analyze, and resolve RightSource software and compliance service issues, identify when client issues need escalation, and determines the appropriate support resources for problem resolution
  • Review documentation to ensure that requested/required documentation has been received for all properties within scope
  • Effectively communicate with client contacts to answer questions and respond to general inquiries, communicates updates and changes across all cross-functional teams as well as key stakeholders; follows up on outstanding items and ensures resolution
  • Ensure proper tracking of escalated issues, logs cases, and creates documentation for issue resolution
  • Maintain knowledge of RightSource software and affordable housing programs
  • Perform special projects as needed

What you need to have

  • Bachelor’s degree in Business Management or a related field
  • Two plus (2+) years of experience with LIHTC, HUD, and other affordable housing programs

What would be helpful to have

  • Industry certification for Section 8 and Tax Credit housing programs

What you get as a Yardi Employee

  • A great place to work with fantastic people
  • Ability to learn new technology and develop professionally
  • Competitive compensation
  • Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 7,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

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Location

Remote

Business Unit
Affordable Housing
Department
Client Services
Employment Type
Employee- Full Time