Customer Service Representative I

Customer Service Representative I

Irving, TX


This customer-focused position is responsible for answering all inbound calls from clients, website users, prospective residents and residents living in apartment communities across the US. The Customer Service Representative provides detailed information about specific apartment homes, assists residents with requests for facilities services, and assists callers with website use. The ideal candidate will possess an outgoing, dynamic personality with exceptional communication skills and keen attention to detail.


  • Answer inbound phones in a high-volume call center environment
  • Handle email or chat-based customer inquiries efficiently
  • Maintain a high degree of professionalism, availability, dependability, and flexibility
  • Deliver a highly professional customer service experience
  • Handle service request/work order calls with efficiency and accuracy
  • Process payments and handle billing inquires
  • Positively represent our client properties to prospects and current residents
  • Escalate issues to Team Leader when necessary
  • Receives regular direction from Team Leader



  • High School Diploma and two (2) or more years of experience in customer service
  • Proficiency in MS Office and Internet Explorer
  • Flexibility in schedule which may include nights, weekends, and holidays


  • At least two (2) years of experience in real estate or leasing industry
  • At least one (1) year of experience in a high-volume call center environment
  • Experience with Real Estate software applications; especially the following: Yardi, CTI, MRI, JD Edwards, Skyline, Timberline, RentRoll, OneSite, AMSI, or Great Plains
  • Knowledge of Federal Fair Housing Laws


  • Ability to communicate effectively, cooperatively and persuasively
  • Ability to nurture a cooperative, team-oriented environment
  • Ability to treat all employees and clients with respect and dignity
  • Ability to prioritize and execute tasks within a fast-paced environment
  • Determination and self-motivation
  • Exceptional problem-solving skills
  • High level organizational skills
  • Ability to prioritize in a fast-paced environment with multiple tasks
  • Excellent written and verbal communication skills, including appropriate grammar and punctuation


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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Irving, TX

Business Unit
Call Center
Employment Type
Employee- Full Time