Senior Help Desk Specialist

Senior Help Desk Specialist

Santa Barbara, CA

As an IT Helpdesk Specialist you will be responsible for:

  • Responding to requests for technical assistance in person, via phone, or electronically
  • Installing software and updating hardware
  • Diagnosing and resolving technical hardware and software issues
  • Researching questions using available information resources
  • Advising users on appropriate actions
  • Following standard helpdesk procedures
  • Logging all helpdesk interactions
  • Administering helpdesk software
  • Re-directing problems to the appropriate resource

The ideal candidate will possess the following skills and abilities:

  • 3-5 years of experience
  • Proficiency in Windows 7, Windows 8 and Microsoft Office
  • Basic Network Troubleshooting skills
  • PC Imaging
  • Familiar with mobile device (phone/tablet) setup and use
  • Excellent customer service skills
  • Ability to work outside normal business hours if required to include evenings and weekends
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Location

Santa Barbara, CA

Business Unit
Corporate
Department
Cloud & IT
Employment Type
Employee- Full Time