Help Desk Specialist

Help Desk Specialist

Santa Barbara, CA

The Help Desk Specialist will be a point of contact for end users to receive support and maintenance within the Yardi environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and software. The Help Desk Specialist will also troubleshoot problem areas, in person, by telephone, or via email.

Responsibilities

  • Responding to requests for technical assistance in person, via phone, or electronically
  • Installing software and updating hardware
  • Diagnosing and resolving technical hardware and software issues
  • Researching questions using available information resources
  • Advising users on appropriate actions
  • Following standard helpdesk procedures
  • Logging all helpdesk interactions
  • Administering helpdesk software
  • Re-directing problems to the appropriate resource

Requirements

  • 3-5 years of experience
  • Proficiency in Windows 7, Windows 8 and Microsoft Office
  • Basic Network Troubleshooting skills
  • PC Imaging
  • Familiar with mobile device (phone/tablet) setup and use
  • Excellent customer service skills
  • Ability to work outside normal business hours if required to include evenings and weekends
EOE Race/Gender/Disability/Vets

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Location

Santa Barbara, CA

Business Unit
Corporate
Department
Cloud & IT
Employment Type
Employee- Full Time