Cloud Support Specialist I

Cloud Support Specialist I

Oxnard, CA

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for motivated, enthusiastic team players with great customer service skills to provide technical support for clients for our Cloud Services products!

What you will do

  • Configuring, supporting, and troubleshooting Yardi Cloud environments.
  • Installing and configuring Yardi SaaS products.
  • Providing phone based Level 1 & 2 environmental support for Yardi customers.
  • Monitoring and responding to system alerts.
  • Maintaining and improving documentation.
  • Working on an international team and liaise with global counterparts as required.
  • Participating in an enterprise 24x7x365 support environment with weekend and on call work required.

What you need to have

  • Exposure to SaaS technologies; IIS, server virtualization, SQL, PowerShell.
  • A passion for technology and strong problem solving skills.
  • Ability to learn new software and troubleshoot processes quickly.
  • Good analytical, organizational skills and attention to detail.
  • Good written and spoken communication skills.
  • Strong sense of customer service.
  • Must enjoy being part of a team and enjoy dealing with people.

What would be helpful to have

  • Former IT experience and training. Experience with Windows Server, Internet Information Services (IIS) and SQL preferred but not essential.
  • Relevant IT qualifications preferred but not essential.
  • Proven customer service experience.

What you get as a Yardi Employee

  • A great place to work with fantastic people
  • Ability to learn new technology and develop professionally
  • Competitive compensation
  • Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 7,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

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Location

Oxnard, CA

Business Unit
Corporate
Department
Cloud & IT
Employment Type
Employee- Full Time