Cloud Support Specialist I

Cloud Support Specialist I

Raleigh, NC

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for motivated, enthusiastic team players with great customer service skills to provide technical support for clients for our Cloud Services products!

What you will do

  • Use your expertise to configure, support, and troubleshoot Yardi Cloud environments
  • Effectively install and configure Yardi SaaS products.
  • Use your strong customer service skills to provide phone-based Level 1 & 2 environmental support for Yardi customers
  • Monitor and respond to system alerts and maintain and improve documentation
  • Work effectively in a team environment and collaborate with international team members and liaise with global counterparts as required
  • Participating in an enterprise 24x7x365 support environment with weekend and on call work required

What you need to have

  • High school diploma
  • Exposure to SaaS technologies; IIS, server virtualization, SQL, PowerShell
  • A passion for technology and strong problem-solving skills
  • Ability to learn new software and troubleshoot processes quickly
  • Good analytical, organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Strong customer service mindset and the desire to go the extra mile
  • Strong interpersonal skills and the ability to thrive in a team oriented environment

What would be helpful to have

  • Former IT experience and training. Experience with Windows Server, Internet Information Services (IIS) and SQL preferred but not essential
  • Relevant IT qualifications preferred but not essential
  • Proven customer service experience

What you get as a Yardi Employee

  • A great place to work with fantastic people
  • Ability to learn new technology and develop professionally
  • Competitive compensation
  • Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

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Location

Raleigh, NC

Business Unit
Corporate
Department
Cloud & IT
Employment Type
Employee- Full Time