Associate Technical Account Manager

Associate Technical Account Manager

Austin, TX

As part of the team, the Associate Technical Account Manager will support our clients during the implementation and ongoing use of our products. Because this is a new team, each team member will also contribute to the structure and processes of the team. This is an ideal entry-level role for a smart, driven individual who is interested in driving the direction of a growing team.

Responsibilities

  • Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support
  • Researches, analyzes and resolves software issues
  • Supports software product customization based on client requirements
  • Performs data mapping and conversions
  • Performs system and business process reviews and other service reviews and makes recommendations on best practices
  • Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development

Requirements

  • Bachelor’s degree in Economics, Business, Math, Statistics or Information Management preferred
  • Experience setting and managing client expectations
  • Superior verbal and written communication skills
  • Project Management, Accounting, or Property Management experience/background
  • Solid Proficiency in MS Office Suite and Outlook
  • Knowledge in three of the following areas: Property Management, Accounting, Microsoft Windows, Technical Support, SQL, HTML/ASP
  • Prior experience with property management software or real estate software highly desirable
  • Prior experience with Yardi software highly desirable
  • Highly organized, with ability to track, manage and follow through on a variety of tasks during the typical day/week
  • Tenacious about understanding the root of client issues and providing resolutions
  • Highly motivated to excel and grow professionally
  • Regular attendance and a regular work schedule is an essential function of this job
*ft
Login to apply
Location

Austin, TX

Business Unit
Global Solutions
Department
Client Services
Employment Type
Employee- Full Time