Associate Technical Account Manager

As an Associate Technical Account Manager on the Investment Management team at Yardi, you will advise on best practice, guide through implementation, and provide technical support to a group of assigned Yardi clients in order to manage their investment portfolio, run business operations and complete financial accounting functions in Yardi's Voyager software.

Responsibilities

•Performs system and business process reviews and other service reviews and makes recommendations on best practices
•Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support
•Researches, analyzes and resolves software issues
•Supports software product customization based on client requirements
•Performs data mapping and conversions
•Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development

Requirements

•Bachelor's degree in Finance, Accounting, Economics, Business, Math, Statistics or Information Management
•Experience setting and managing client expectations
•Superior verbal and written communication skills
•Project Management, Accounting, or Property Management experience/background
•Solid Proficiency in MS Office Suite and Outlook
•Knowledge in three of the following areas: Property Management, Accounting, Private Equity, Finance, Microsoft Windows, Technical Support, SQL, HTML/ASP
•Prior experience with property management software or real estate software highly desirable
•Prior experience with Yardi software highly desirable

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