Associate Technical Account Manager

Associate Technical Account Manager

Dubai, United Arab Emirates

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for motivated, enthusiastic team players with great customer service skills to provide technical support for Yardi’s fast growing software products and manager an assigned portfolio of clients!

What you will do

  • Provide amazing customer support and assist clients with implementations and upgrades
  • Use your problem-solving skills to troubleshoot application issues
  • Use your strong interpersonal skills to help train clients on new features and functionality
  • Build rapport with clients and complete set ups with coordinated weekly calls
  • Manage continued software integrations, maintenance and updates in collaboration with clients
  • Research, analyze, and resolve software functionality and reporting problems for clients
  • Identify client issues that require escalation and determine appropriate support resources
  • Evaluate company resources and software functionality in connection with prioritizing and responding to client requests
  • Provide recommendations and informed direction to clients regarding ancillary products and services that align with client business needs and operational goals
  • Be part of a great team and collaborate with team members across the client services organization

What you need to have

  • Bachelor’s degree in Business, Finance, Math, Computer Science or equivalent experience in property management
  • Prior experience professionally serving customers in a technical support, sales or retail role
  • Understanding of the property management industry and best practices
  • Working knowledge of accounting practices
  • Basic competency in any of the following areas: Microsoft operating and network system operation, relational databases, SQL/Oracle language
  • Excellent written and verbal communication skills
  • Ability to learn new concepts and Yardi programs
  • Ability to communicate effectively, cooperatively, and persuasively (written and verbal communication)
  • Ability to treat all employees and clients with respect and dignity
  • Client-centered commitment and focus
  • Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
  • Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients

What you get as a Yardi Employee

  • A great place to work with fantastic people
  • Ability to learn new technology and develop professionally
  • Competitive compensation
  • Comprehensive benefits

At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

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Dubai, United Arab Emirates

Business Unit
Global Solutions
Client Services
Employment Type
Employee- Full Time