Technical Account Manager

Technical Account Manager

Santa Barbara, CA

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for motivated, enthusiastic team players with great customer service skills to provide consultative, implementation, system support, and professional services to a portfolio of assigned Yardi clients!

What you will do

  • Perform product implementation and conversion services for assigned clients
  • Analyze and interpret client operational needs and determines initial system configuration accordingly
  • Perform data mapping and conversion, user training, and other services to ensure successful software deployment
  • Advise and institute best practices relevant to clients in the application of Yardi products
  • Consult with and provide direction to software end-users; assists end-users with the day to day operation of system software including financial reporting, accounting, and daily business operations
  • Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application specific issues
  • Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices
  • Perform system and business process reviews and other services reviews to identify inefficient processes and makes sound recommendations for client productivity gains through the use of Yardi software
  • Manage continued software integrations, maintenance, and updates in collaboration with clients
  • Research, analyze, and resolve software functionality and reporting problems for clients
  • Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution
  • Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals
  • Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned

What you need to have

  • Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry
  • One (1) to two (2) years of Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests
  • Proven project management experience and customer relationship management skills
  • Demonstrate successful collaboration with Cloud Services, development, and escalation teams
  • Independent, sound decision making and problem-solving skills
  • Excellent written and verbal communication skills
  • Client-centered commitment and focus
  • Competence in some of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language
  • Proven ability to treat all employees and clients with respect and dignity
  • Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
  • Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients
  • Understanding of property management industry and best practices
  • Working knowledge of accounting practices

What would be helpful have

  • Ability to configure and manage networks and peripherals
  • Experience with HTML/Cloud Services

What you get as a Yardi Employee

  • A great place to work with fantastic people
  • Ability to learn new technology and develop professionally
  • Competitive compensation
  • Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!
  • Annual compensation range $68,000 - $76,500

At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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Location

Santa Barbara, CA

Business Unit
Global Solutions
Department
Client Services
Employment Type
Employee- Full Time