Customer Service Agent

Customer Service Agent

Santa Ana, CA

As a Customer Service Agent for our Insurance Division, you will be responsible for supporting policy holders with any questions on the policy, billing, and other purchases. You will also act as a liaison between our Insurance Division and the property management staff, regarding anything policy-related. We are seeking energetic and professional customer service professionals who want to join this high-volume support team!

RESPONSIBILITIES:

  • Assumes responsibility for answering approximately 40 inbound calls per day
  • Provides customer service for policy holders in regards to policy questions, billing matters and policy purchases
  • Provide account support to management companies, their respective community onsite employees and insurance policy holders (residents)
  • Assists residents, management and leasing staff with any policy questions or concerns
  • Act as a liaison between the insurance division and management staff
  • Support Insurance Group with website maintenance
  • Perform special projects as assigned
  • Regular attendance and a regular work schedule is an essential function of this job

EDUCATION:

  • **Insurance Agent License (Property & Casualty), Required**
  • High school diploma or equivalent required
  • Bachelor’s degree preferred

SKILLS/ABILITIES:

  • Proficient typing skills.
  • Bilingual, Preferred
  • Good interpersonal and public relations skills.
  • Solid analytical, creative, and problem-solving abilities.
  • Project management skills and well organized.
  • Able to work well independently.
  • Able to assist, direct, and coordinate others

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Location

Santa Ana, CA

Business Unit
Insurance Division
Department
Client Services
Employment Type
Employee- Full Time