Associate Account Manager

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for a motivated, enthusiastic team player to manage software service and support for Yardi’s Insurance Division clients.

What you will do

• Analyze product performance queries to ensure client data accuracy and optimal use of program features; recommend course of action when policy activity is below optimal standards
• Evaluate and identify additional product offerings or expanded system functionality that would benefit their portfolio of client accounts; consult with clients to determine what service or functionality should be added to their Insurance Division system configuration
• With guidance, advise clients concerning best practices within the application of Insurance Division products
• Under direct supervision, provide end-user training, and work with IT and Development to implement new product releases
• Provide customer relationship management support to a portfolio of assigned Insurance Division clients
• Fulfill the client’s training needs and requests for marketing support
• With internal support, identify client issues requiring second tier support and determine the appropriate resources for resolution
• Enter and log technical issues in yCRM and follow up to ensure issues are resolved effectively and efficiently
• Maintain system configuration to ensure accurate monthly billing for insurance products; document situations that affect standard monthly billing thus increasing client satisfaction
• Collaborate internally with the Insurance Division sales team regarding adding additional services; ensure sales addendums are revised as needed
• Maintain knowledge of industry trends and developments
• Share with clients any known changes in insurance industry best practices or standards
• Perform other duties as assigned

What you need to have

• Bachelor’s degree or equivalent experience in the insurance industry
• Current state specific Property & Casualty Insurance License
• Ability to successfully collaborate with support teams to resolve a variety of issues and requests
• Proficiency in MS Office Excel and Outlook
• Awesome written and verbal communication skills
• Phenomenal customer service skills and desire to go the extra mile
• Familiarity with web browsing, online applications, and computer navigation
• Proven ability to work independently and collaboratively
• Client-centered commitment and focus
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• You’re a self-starter! You take initiative and have sound judgment
• Great people skills and the ability to be personable and professional

What would be helpful to have

• Experience using a customer relationship management (CRM) database system
• Ability to think analytically and effectively communicate analysis to clients
• Familiarity with software interfaces and/or configuration of software interfaces

What you get as a Yardi Employee

• A great place to work with fantastic people
• Ability to learn new technology and develop professionally
• Competitive compensation
• Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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