Senior Voice and Data Technician

Senior Voice and Data Technician

Reno, NV

The Voice and Data Technician will provide chat and phone based support for hardware/software issues.

RESPONSIBILITIES

  • Provides chat and phone based technical support
  • Identify voice and network connectivity issues and provide resolution information
  • Triage, analyze, and provide operational support in troubleshooting system configuration, hardware/software, firmware, and network related issues while collaborating with appropriate internal teams
  • Responsible for staying updated on current Telecommunications, UC, Contact Centre, VoIP technologies and industry trends
  • Performs all duties while maintaining a positive attitude and commitment to strong customer service

REQUIREMENTS

  • Bachelor’s degree in Information Systems or Network Engineering, or equivalent experience
  • Documented experience working with complex national large enterprise networks
  • Large regional, national, or international carrier-grade SIP VoIP networks
  • Large regional, national, or international Internet backbone or IP service provider access networks
  • Expertise in TCP/IP networking (including LAN, WAN and WLAN)
  • Understanding of telephony, network, and routing protocols – SIP, T1, PRO, RTP, RTCP, DNS, DHCP, DSCP, BGP, OSPF, EIGRP
  • Expertise in SIP & VoIP systems
  • Must have recent hands-on technical experience conducting troubleshooting to solve installation and break/fix issues associated with Voice and/or Video over IP products and integrating these
  • Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Judgment and decision making; ability to apply general rules to specific problems to produce resolution
  • Teamwork: effectively participate and contribute as a member of group or work interdependently
  • Strong verbal and written communication skills


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Location

Reno, NV

Business Unit
KUBE
Department
Client Services
Employment Type
Employee- Full Time