Associate Technical Account Manager

Associate Technical Account Manager

New York City- KUBE

Great opportunity to join Yardi's WUN team! The Associate Technical Account Manager will responsible for implementing and supporting Yardi’s co-working software KUBE. This role will work in an environment that uses several modes of communication, including telephones, chat, instant messaging and email.

Responsibilities:

  • Work a standard 8 hours shift, Monday through Friday
  • Participate in an on-call support rotation (currently 1 week in 4) once training is complete
  • Troubleshoot simple to moderate problems, requests and questions from end users.
  • Assist customers to make software configuration decisions that will support the needs of their organization and end user community
  • Navigate and recommend choices during application setup within the existing application specifications and capabilities
  • Collect information regarding potential system enhancement needs
  • Review and test each new release to assist in issue identification
  • Train co-working and shared space customers to setup, configure, and operate our proprietary SAAS (software as a service) application
  • Assist and facilitate meetings with end-users/business owners.
  • Work independently on assigned tasks and tickets
  • Create and maintain training documentation in your assigned area of expertise
  • Manage and resolve customer complaints
  • Escalate issues as need to senior staff and management

Requirements:

  • Strong customer service skills
  • Experience using MAC computers and applications
  • Excellent written and verbal communication skills
  • Previous experience exercising initiative, judgment, and diplomacy
  • Excellent interpersonal, organizational, and communication skills (in English)
  • Ability to manage workload independently, as well as part of a team
  • Ability to rapidly comprehend and support software applications
  • Minimum 1 year of software training or software support experience
  • Reliable and capable under pressure

Desired Skills:

  • Understanding of basic business accounting rules
  • Experience troubleshooting and supporting web based applications
  • Knowledge of basic networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP
  • Ability to troubleshoot system and application connectivity and permissions issues
  • Knowledge of Quick Book configuration and operation
  • Knowledge of Stripe and/or Authorize.net merchant accounts
  • Bilingual skills will be considered a positive attribute


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Location

New York City- KUBE

Business Unit
KUBE
Department
Client Services
Employment Type
Employee- Full Time