Category Manager

Category Manager

Austin, TX

The Category Manager is responsible for the daily operations of assigned manufacturers and suppliers within the Office Product category. This includes: account setup/maintenance, managing catalog data, resolving escalated order management issues, assisting in enhancing manufacturer/supplier relationships and identifying both positive and negative supplier performance trends. The Manager will be required to pull, analyze and share data with manufacturer/vendor partners and Yardi team members.

The category Manager is also required to be the resident expert in product knowledge for the Office Product category, but this knowledge can be developed internally. The success of this role will be measured by the performance of: the Office Product category, suppliers and their corresponding metrics, overall customer satisfaction ratings of Yardi Marketplace, and finally the evaluation of Operations Team leadership.

Responsibilities

  • Act as the point person for Yardi Marketplace to manage the given suppliers and manufacturers
  • Proactively communicate with internal and external parties regarding escalated client/supplier issues
  • Recommend products for addition and deletion to the Yardi Marketplace catalog
  • Gather, consolidate, and maintain required product data for YMP catalog
  • Manage product substitutions, update catalog for discontinued products
  • Proactively work with vendors and distributors to enhance and update product presentation within Yardi Marketplace online catalog
  • Determine order status on errant or delayed orders
  • Identify systematically under-performing suppliers, document issues
  • Proactively manage logistics of large or otherwise complex orders
  • Complete product cross-matching
  • Develop strong product knowledge
  • Cross-match competitor and other product descriptions to correct Yardi Marketplace products
  • Leverage partners as necessary to assist with the same
  • Exercises independent judgment and decision making as it relates to affecting, interpret and implement operating policies
  • Carries out major assignments and special projects in conducting operations that affects said operations to a substantial degree
  • Provides consultation to management
  • Investigates and resolves matters of significance
  • Represents the company in handling complaints, arbitrating disputes or resolving grievances
  • Ad hoc data reporting and distribution

Requirements

  • 2-3 years of category buying/pricing/operational experience or degree and years of experience equivalent
  • Ability to complete tasks and projects within short deadlines
  • Proven capability to execute on multiple projects simultaneously
  • Extremely detail oriented
  • Strong proficiency with MS Excel, intermediate proficiency with other MS Office applications.
  • High degree of comfort with using technology and systems to present to vendors, clients, and colleagues
  • Excellent verbal and written communication skills as well as being a team player
  • Good working knowledge of MS Word, Excel, PowerPoint and screen capture editing tools
  • Proven track record delivering company critical projects on time
  • Bachelor’s degree required
  • Office product experience preferred
  • Electronic Procurement system/integration experience desired
  • Pricing and/or operational experience preferred
  • A passion for technology and strong problem-solving skills preferred
  • Working on department level projects a plus
  • Excellent written and spoken communication skills desired
  • Strong sense of customer service with good analytical and organizational skills a plus
  • Regular attendance and a regular work schedule is an essential function of this job
*ft
Login to apply
Location

Austin, TX

Business Unit
P2P
Department
Operations
Employment Type
Employee- Full Time