Associate Technical Account Manager

Associate Technical Account Manager

Austin, TX

Associate Technical Account Managers at Yardi will provide consultative, implementation and technical support to a group of assigned Yardi clients in order to manage business operations and financial accounting functions in Yardi’s rCash software.

Responsibilities

  • Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support
  • Coordinate between internal teams and clients and to manage large scale implementations and maintain schedule of deliverables
  • Processes new accounts and transaction adjustments
  • Researches, analyzes and resolves software issues
  • Supports software product customization based on client requirements
  • Performs system and business process reviews and other service reviews and makes recommendations on best practices
  • Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development

Requirements

  • Bachelor’s degree
  • Experience setting and managing client expectations
  • Superior verbal and written communication skills
  • Project Management, Accounting, Property Management or Banking experience/background
  • Solid Proficiency in MS Office Suite and Outlook
  • Proficiency with SQL highly desirable
  • Prior experience with property management software or real estate software highly desirable
  • Prior experience with Yardi software highly desirable
  • Regular attendance and a regular work schedule is an essential function of this job
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Location

Austin, TX

Business Unit
P2P
Department
Client Services
Employment Type
Employee- Full Time