Associate Technical Account Manager

Associate Technical Account Manager

Santa Barbara, CA

Associate Technical Account Managers at Yardi will provide technical and implementation support to a group of assigned Yardi clients in order to help the clients manage business operations and financial accounting functions in Yardi’s Voyager software.

Responsibilities

  • Provide technical support, implementation support and online training to assist clients with system implementation
  • Researches, analyzes and provides resolution to software issues
  • Supports software product customization based on client requirements
  • Assists with data mapping and conversions
  • Performs system and business process reviews and other service reviews and makes recommendations on best practices
  • Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development

Preferred Qualifications

  • Bachelor’s degree preferred
  • Experience setting and managing client expectations
  • Superior verbal and written communication skills
  • Solid proficiency with in MS Office Suite and Outlook
  • Background or experience in three of the following areas: Property Management, Accounting, Project Management, Microsoft Windows, Technical Support, SQL, HTML/ ASP
  • Prior experience with Yardi or other property management software or real estate software highly desirable
  • Regular attendance and a regular work schedule is an essential function of this job
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Location

Santa Barbara, CA

Business Unit
PHA
Department
Client Services
Employment Type
Employee- Full Time