Associate Technical Account Manager

About the Role:

Are you tech-savvy with a knack for top-notch customer service? Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi's Public Housing Team, your mission is clear: deliver exceptional customer support, prioritize resolving software issues, and work closely with our valued clients. When you join Yardi's Public Housing Team, you're not just taking a job; you're joining a group of dedicated professionals with a shared passion for making a meaningful impact in the public housing industry.

If you're eager to combine your tech skills with a customer-first approach, this is the team where your career can truly thrive.

What You’ll Do:

• Provide exceptional customer support during product implementations and go-live processes, ensuring a smooth and seamless experience for clients.
• Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
• Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
• Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Public Housing team members across the US, actively contributing to the collective success of the team.

Who You Are:

• High comfort level with troubleshooting and providing live support over phone and email, effectively assisting customers remotely.
• Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
• Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
• Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
• Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.

Ideal to have:

• Bachelor’s degree in Business, Public Administration, Psychology, or related field.
• Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
• Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.
• Previous experience working in the Public Housing sector.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

At Yardi, we're more than a software company. We're committed to making a positive impact in our communities. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, our employees supported more than 350 nonprofits worldwide.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you're ready to be part of a dynamic team, committed to driving excellence in public housing solutions, we invite you to apply and become a key player in our mission.

$31.25/hr - $34.61/hr

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

#YardiCareers #TeamYardi #hiring

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