Associate Help Desk Representative

Associate Help Desk Representative

Raleigh, NC

The Associate Help Desk Representative will be responsible for real-time support of the day to day software operations for Yardi clients’ residential and commercial property sites. This includes answering “how-to” questions, interpreting reports, troubleshooting common problems, and enforcement of client policy and procedures.

Requirements (Expertise in a combination of the following)

  • Excellent communication and customer service skills
  • Strong computer and troubleshooting skills
  • Experience with residential and/or commercial property management leasing and PM functions
  • Experience working in a software support center or customer service Help Desk role
  • Experience with Yardi Voyager, software technical support beneficial
  • Advanced troubleshooting and technical skills beneficial

There will be an opportunity to work 8:00am to 5:00pm or 11:00am to 8:00pm.

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Location

Raleigh, NC

Business Unit
Residential
Department
Consulting Practices
Employment Type
Employee- Full Time