Associate Technical Account Manager

Associate Technical Account Manager

Santa Barbara, CA

The Yardi eLearning Associate Technical Account Manager is responsible for maintaining a thorough understanding of the Yardi eLearning software and development roadmaps for software and curriculum updates.

As an Associate Technical Account Manager you will be responsible for the following duties and responsibilities:

  • Working directly with subject matter experts within Yardi to gain information needed to create comprehensive training programs
  • Designing scalable, sustainable, multi-faceted online training programs for Yardi’s client base
  • Conducting regular quality assurance on Yardi’s eLearning software and curriculum
  • Continually reviewing and improving training materials based on software changes and new media opportunities
  • Working directly with eLearning clients to provide implementation training, technical support and coaching on their training related endeavors
  • Recording, researching, analyzing and resolving software issues
  • Performing system and business process reviews and making recommendations on best practices

This position will require:

  • Excellent verbal and written communication skills in English
  • Solid grammar, punctuation and spelling skills
  • Strong detail orientation and high accuracy levels
  • Knowledge of instructional design concepts for online curriculum and/or experience, and basic image editing
  • Basic knowledge of video production in Camtasia or similar tool, audio recording/editing, and basic image editing
  • Ability and interest in learning new software tools, such as capturing, processing and integrating graphic images; and recording short topics and classes
  • Bachelor’s degree in Communication, Instructional Design, English, Accounting or Business preferred
  • Prior experience in accounting, property management, training/education, or computer based learning preferred
  • Prior experience with multi-media development tools (i.e. Camtasia, Audacity, Storyline, HTML) preferred


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Location

Santa Barbara, CA

Business Unit
Residential
Department
Client Services
Employment Type
Employee- Full Time