Associate Technical Account Manager

Associate Technical Account Manager

Santa Ana, CA

As an Associate Technical Account Manager for RentCafé, the goal is to implement and support Yardi’s marketing suite. This multifamily marketing and leasing platform makes life easier for prospects, residents, and staff with online leasing, rent payments, and maintenance requests.

The Associate Technical Account Manager plays a key role in assisting clients’ marketing and operations departments’ promotion of their properties to prospective applicants and to retain existing residents.

Responsibilities include:

  • Implementing, training, and supporting the RentCafé product to new and existing clients through phone, email communication and screen sharing sessions
  • Managing multiple client accounts at once and holding weekly calls to move projects forward
  • Troubleshooting technical issues that may occur with your assigned clients
  • Configuring property and corporate websites, advising on template design, color themes and image uploads
  • Serving as a liaison with the client’s marketing team and Yardi’s creative services team
  • Training clients how to utilize RentCafé’s proprietary tools to manage their marketing sites, online leasing workflow, and resident portal
  • Assisting clients with the creation of workflows for their leasing process

Successful candidates will meet the following criteria:

  • Bachelor’s degree in a relevant field
  • Experience setting and managing client expectations
  • Ability to build long-term client relationships
  • Superior verbal and written communication skills
  • Exemplify professionalism and a commitment to client satisfaction
  • Team oriented individual
  • Determination and self-motivation
  • Excellent organizational skills
  • Project Management experience a plus
  • Comfortable with marketing and design elements
  • Proficiency in MS Office Suite
  • CRM experience a plus but not required
  • Ability to prioritize in a dynamic environment
  • Experience with HTML, CSS, or building websites using content management systems preferred
  • Familiarity with Social Media preferred
  • Regular attendance and work schedule is an essential function of this job

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Location

Santa Ana, CA

Business Unit
Residential
Department
Client Services
Employment Type
Employee- Full Time