Technical Analyst

Technical Analyst

Long Island, NY

Under minimal direction the Technical Analyst performs complex and sophisticated systems analyses to assist new and existing clients with the management of application systems, hardware, and system functional specifications for the use of Yardi software products. The Technical Analyst identifies application issues, customizes software products to client specifications, and serves as an escalation resource.

ESSENTIAL RESPONSIBILITIES

  • Consults and provides technical direction to users
  • Assists and supports users with understanding Yardi functional design, configuring Yardi software, and meeting client operational needs
  • Works collaboratively with clients to identify and define application issues
  • Evaluates procedures and processes for product use and prepares/evaluates alternative workflow solutions
  • Creates applications and customizations as needed to implement identified customer solutions
  • Documents, tests, and creates or modifies computer programs to improve Yardi product functionality
  • Serves as an escalation resource for complex application systems problems and sophisticated client requests
  • Validates and documents solution effectiveness through program and quality assurance testing
  • Collaborates internally with analysts, designers, programmers, sales teams, and marketing teams with a focus on meeting client needs and maintaining high-level customer service standards
  • Monitors technical advancements, regulations, and best practices relevant to clients in the application of Yardi products
  • Performs special projects related to department training and client support as well as other duties as assigned

EDUCATION/QUALIFICATIONS/EXPERIENCE

  • Bachelor’s Degree in Computer Sciences or equivalent
    • Two (2) years in a software support, analytics, or services role
    • Advanced knowledge in all the following areas: Microsoft operating and network system operation, Relational databases, and SQL/Oracle language

DESIRED EDUCATION/QUALIFICATIONS/EXPERIENCE

  • Experience with HTML/Cloud Services
  • Understanding of property management industry and best practices
  • Project management experience
  • Working knowledge of accounting practices

REQUIRED SKILLS/ABILITIES

  • Proficiency in SQL
  • Strong technical computer and database management skills
  • Excellent independent decision-making and problem-solving skills
  • Excellent written and verbal communication skills
  • Client-centered commitment and focus
  • Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
  • Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with customers
  • Basic understanding of Yardi’s Voyager software
  • Basic understanding of the Cafe platform and associated ancillary products

DESIRED SKILLS/ABILITIES

  • Understanding of property management industry and best practices
  • Working knowledge of accounting practices
  • Understanding of project management principles
  • Understanding of networks and peripherals
  • Experience with HTML
  • Understanding of Cloud Services
  • Understanding of Development
  • Understanding of network configuration and associated peripherals
  • Ability to efficiently communicate highly technical topics or solutions to a non-technical audience

WORKING ENVIRONMENT/PHYSICAL DEMANDS

  • Ability to work at assigned office location
  • Schedule flexibility to support superlative customer service in response to client needs
  • Attend meetings and perform tasks for long periods of time on a computer and on the telephone
  • Regular attendance and a regular work schedule are essential functions of this job

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Location

Long Island, NY

Business Unit
Residential
Department
Client Services
Employment Type
Employee- Full Time