Technical Writer

Technical Writer

Irving, TX

The Technical Writer creates, develops and edits operational and instructional documentation or other content for paper, multimedia, web-based publications and user sites as directed. A key support position, the Technical Writer works collaboratively with Subject Matter Experts (SMEs) to gather information, identify target audiences, and determine needs of users of technical documentation. The Technical Writer analyzes procedural, process, target audience, and systems information to create user documentation for nontechnical and technical users for assigned software products and training modules. This role may document a single project or lead a specific process within multiple projects to maximize the business value of the company's products.

ESSENTIAL RESPONSIBILITIES:
Researches, develops, organizes, writes and edits technical materials in a variety of formats
Collaborates with SMEs to establish technical specifications
Publishes developed content leveraging multiple communication channels, e.g. paper, multimedia, web-based publications and user sites
Maintains organized records of all materials, drafts, and previous versions
Aids in production of technical diagrams and graphs
Follows and maintains established style of content guidelines across platforms and media
Analyzes written and published content to maintain continuity of style
Ensures technical documents are published on schedule
Works with style guidelines, managing graphics, and communicating complicated material to a wide range of audiences
Maintains updates and revisions to technical documentation and materials, as new issues occur
Works efficiently and accurately in content management systems, adhering to best practices and departmental standards for terminology and content management

EDUCATION/QUALIFICATIONS/EXPERIENCE:
Bachelor's degree or equivalent work experience
Minimum one year relevant technical writing experience, preferably software industry
Working knowledge of one or more of the following: Adobe FrameMaker, Adobe Acrobat Pro, Microsoft Visual Studio Team Explorer, and Camtasia or other multimedia tools

REQUIRED SKILLS/ABILITIES:
Proficiency in MS Office Suite
Demonstrates ability to quickly learn and apply new tools, processes, and standards
Working knowledge of document structuring, content communications, and presentation techniques
Ability to explain technical concepts to audiences that have varying degrees of technical ability
Ability to work independently and collaboratively
Strong time management skills and an ability to take accountability for completing projects
Ability to absorb and retain information quickly, specifically complex technical information
Ability to analyze target audience and to present ideas in user-friendly language
Knowledge of applicable industry/field experience preferred
Regular attendance and work schedule is an essential function of this job

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Location

Irving, TX

Business Unit
Residential
Department
Software Development
Employment Type
Employee- Full Time