Associate Technical Account Manager

Associate Technical Account Manager

Toronto, ON

We are looking for a motivated individual to join our team as an Associate Technical Account Manager – RENTCafé/CRM. By combining your technical knowledge and web-based digital marketing experience, you will provide professional customer support in software installation, configuration, troubleshooting, and implementation.

As an Associate Technical Account Manager – RENTCafé/CRM, you are the relationship hub for our Clients who leverage Yardi’s suite of digital marketing products and portals to enhance the Prospect and Tenant experience. You will implement and support the Yardi suite of web-based application software in a dynamic and creative environment and assist clients with customizing and troubleshooting enterprise wide systems to meet their strategic goals. You will manage and execute Client implementation plans; identify, research and resolve technical and application issues and most importantly, foster strong Client relationships with a high level of customer service.

Responsibilities

  • Exceptional customer service skills with the demonstrated ability to build long term relationships.
  • Exceptional communication skills, both written and verbal.
  • Ability to excel in a team focused environment.
  • Excellent problem-solving skills, combined with a demonstrated ability to learn new technologies and processes.
  • Ability to juggle multiple responsibilities under tight deadlines.
  • You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.
  • You have strong analytical and decision-making abilities
  • You are creative with a keen aesthetic sense

Requirements

Bachelor’s degree in Computer Science, Healthcare, Information Management, Digital Marketing or Accounting related field, or two or more years of experience in a comparable position

  • Knowledge in three of the following areas: Property Management, Digital Marketing, Healthcare, Accounting, Microsoft Windows, Technical Support, SQL, HTML/ASP would be considered an asset
  • A minimum of three years of work experience in a customer facing environment.
  • Prior experience with Yardi software highly desirable
  • Regular attendance and a regular work schedule is an essential function of this job

If you are seeking an opportunity to join a winning team, work with the latest technologies and develop your career, then Yardi is the place for you.Although we review each application submitted for this position, due to the large number of applications we receive, only candidates under consideration will be contacted.

Yardi is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.

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Location

Toronto, ON

Business Unit
Residential
Department
Consulting Practices
Employment Type
Employee- Full Time