Associate Technical Account Manager

Associate Technical Account Manager

Dallas, TX

The Associate Technical Account Manager for RENTCafé will implement and support Yardi’s marketing, resident services, and leasing solutions for clients in a dynamic and creative environment to meet their strategic goals. RENTCafé, part of the Yardi Marketing Suite™, is a full marketing and leasing software solution featuring marketing websites, social media and reputation management tools, as well as online leasing, rent payments, and maintenance requests.

Responsibilities

  • Act as client liaison and single point of contact for program issues, enhancement and custom programming requests.
  • Manage client implementation by providing guidance and coordination.
  • Exemplify professionalism and commitment to client satisfaction.
  • Responsible for learning and staying informed on current industry rules, regulations, and best practices.
  • Support client use of RENTCafé functions
  • Counsel clients in process and procedures for implementing software
  • Escalates to senior staff and/or Team Leader
  • Responsible for entering KB items and TRs (program issues) based on client experiences
  • Receives regular direction from Team Leader

Requirements

  • Bachelor's degree in Business Administration, Computer Information Systems or similar field of study
  • Three (3) to six (6) years of relevant job experience; with at least two (2) years of experience in customer service
  • Ability to build long term client relationships
  • Excellent communication and project management skills
  • Regular attendance and a regular work schedule is an essential function of this job
  • Experience with HTML, CSS, and building websites using content management systems.
  • Must be detail-oriented with the ability to multi-task in a fast-paced environment

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Location

Dallas, TX

Business Unit
Residential
Department
Client Services
Employment Type
Employee- Full Time