The Associate Technical Account Manager for RENTCafé will implement and support Yardi’s marketing, resident services, and leasing solutions for clients in a dynamic and creative environment to meet their strategic goals. RENTCafé, part of the Yardi Marketing Suite™, is a full marketing and leasing software solution featuring marketing websites, social media and reputation management tools, as well as online leasing, rent payments, and maintenance requests.
- Act as client liaison and single point of contact for program issues, enhancement and custom programming requests.
- Manage client implementation by providing guidance and coordination.
- Exemplify professionalism and commitment to client satisfaction.
- Responsible for learning and staying informed on current industry rules, regulations, and best practices.
- Support client use of RENTCafé functions
- Counsel clients in process and procedures for implementing software
- Escalates to senior staff and/or Team Leader
- Responsible for entering KB items and TRs (program issues) based on client experiences
- Receives regular direction from Team Leader
- Bachelor's degree in Business Administration, Computer Information Systems or similar field of study
- Three (3) to six (6) years of relevant job experience; with at least two (2) years of experience in customer service
- Ability to build long term client relationships
- Excellent communication and project management skills
- Regular attendance and a regular work schedule is an essential function of this job
- Experience with HTML, CSS, and building websites using content management systems.
- Must be detail-oriented with the ability to multi-task in a fast-paced environment