Training Specialist I

Training Specialist I

Raleigh, NC

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees, and the communities where we live.

We are looking for a dynamic, highly focused Training Specialist to conduct existing specific product and software application training to new and existing Yardi employees and clients.

What you will do

  • Use your training expertise to conduct or co-facilitate software orientation and training programs for employees and clients
  • Support training participants in assimilating knowledge, understanding how to solve problems that may occur using the software programs, and provide guidance for using the programs in concert with communicating with clients
  • Execute training sessions, webinars, workshops on an individual or group basis
  • Meet training schedules and defined project timelines for training and Go-Live implementations that require set-up and run-though training
  • Respond to employee and client product and software functionality and set-up questions
  • Research and resolve software or product issues and escalate unresolved issues to appropriate individuals for resolution when necessary
  • Facilitate instruction through web-based course content, online webinars, face-to-face instructor-led courses, Go-Live implementations/set-ups, individual phone and face-to-face coaching sessions
  • Instruct participants on technology, product and industry knowledge
  • Communicates subject matter effectively by properly understanding the needs of the audience and targeting the sessions to meet their education level and skill
  • May create course content and ancillary training materials according to defined learning objectives

What you need to have

  • Associate’s Degree in a related area (Business, Finance, Math, Computer/Engineering Sciences, or product-related field) or equivalent experience
  • Ability to positively and effectively interact with others and the ability to teach and coach others
  • People focused with the ability to build rapport
  • Excellent written and verbal communication skills required
  • Ability to make sound decisions in identifying training solutions and proactively resolving learner issues
  • Proven strong ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
  • Strong team orientation and desire to take initiative and go the extra mile
  • Motivation – you are internally driven and can exercise sound judgment
  • Flexibility, and the ability to be resourceful and manage changing priorities
  • Ability to travel up to 10%

What would be helpful to have

  • Bachelor’s degree in Business or related degree
  • Property management industry experience
  • Technology/Software product knowledge and experience

What you get as a Yardi Employee

  • A great place to work with fantastic people
  • Ability to learn new technology and develop professionally
  • Competitive compensation
  • Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 7,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

EOE/Race/Gender/Disability/Vets

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Location

Raleigh, NC

Business Unit
Residential
Department
Software Development
Employment Type
Employee- Full Time