Technical Analyst

Technical Analyst

Raleigh, NC

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun!

We are committed to our customers, employees and the communities where we live.

We are looking for motivated, enthusiastic team player with strong SQL skills and prior experience in software support and services to join our growing team!

What you will do

  • Use your expertise to consult and provide support and direction to end users
  • Assist and support end users with providing an understanding of Yardi functional design, configuration, and client operational needs
  • Collaborate with clients to effectively identify and define application issues
  • Evaluate procedures and processes for product use and prepare and evaluate alternative workflow solutions
  • Create applications and customizations as needed to implement identified customer solutions
  • Document, test, and create or modify computer programs to improve product functionality
  • Serve as an escalation resource for complex application systems problems and sophisticated client requests
  • Validate and document solution effectiveness through program and quality assurance testing
  • Collaborate internally with analysts, designers, programmers, sales teams, and marketing teams with a focus on meeting client needs and maintaining high-level customer service standards
  • Monitor technical advancements, regulations, and best practices relevant to clients in the application of Yardi products
  • Perform special projects related to department training and client support as well as other duties as assigned
  • Be part of a great team and collaborate with team members across the organization

What you need to have

  • Bachelor’s degree in Computer Science or related degree or equivalency
  • 2 years of experience in software support, analytics or services
  • Advanced knowledge in Microsoft operating and network system operation, relational databases, and SQL/Oracle
  • Strong technical and database management skills
  • Ability to exercise independent decision-making skills
  • Awesome written and verbal communication skills
  • Phenomenal customer service skills and desire to go the extra mile
  • Excellent attention to detail and the ability to effectively follow processes
  • High comfort level troubleshooting and problem-solving issues
  • Intellectual curiosity and the ability to research and learn new concepts
  • Great people skills and the ability to effectively in a team environment
  • Flexibility, and the ability to manage to change priorities comfortably
  • Internal motivation and the ability to stay on task

What would be helpful to have

  • Experience with HTML/Cloud Services
  • Understanding of property management industry and best practices
  • Project management experience
  • Working knowledge of accounting practices
  • Basic understanding of Yardi Voyager software and Café platform and associated ancillary products
  • Understanding of network configuration and associated peripherals
  • Ability to effectively communicate highly technical topics or solutions to a non-technical audience

What you get as a Yardi Employee

  • A great place to work with fantastic people
  • Ability to learn new technology and develop professionally
  • Competitive compensation
  • Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 7,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

EOE/Race/Gender/Disability/Vets


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Location

Raleigh, NC

Business Unit
Residential
Department
Consulting Practices
Employment Type
Employee- Full Time