Associate Technical Account Manager

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for motivated, enthusiastic team players with great customer service skills to provide dedicated technical support for Yardi’s Client Services team!

What you will do

• Under the direction of the Team Leader or Manager, performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration
• Assists with data mapping and conversion, and user training.
• Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks
• Assists with continued software integrations, maintenance, and updates in collaboration with clients
• Completes assigned learning plan for the product supported.
• Communicates product features and best practices relevant to clients in the application of Yardi products
• With input from the Team Leader or Manager, responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution
• Collaborates with internal teams to meet client needs and maintain high-level customer service standards
• Identifies ancillary products and services that align with client business and operational needs and goals
• Seeks opportunities to learn more about the products and industries Yardi serves
• Performs other Yardi duties as assigned

What you need to have

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
• Ability to learn new concepts and Yardi programs
• Strong written and oral communication skills
• Good interpersonal skills
• Client-centered commitment and focus
• Critical thinking and problem-solving skills
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
• Proficiency with Microsoft 365 desktop applications
• Ability to work at assigned office location
• Schedule flexibility to support superlative customer service in response to client needs
• Attend meetings and perform tasks for extended periods on a computer
• Regular attendance and a regular work schedule are essential functions of this job

What would be helpful to have

• Experience professionally serving customers in a technical support, sales, or retail service role
• Understanding of the property management or relevant Yardi supported industry and industry best practices
• Working knowledge of accounting practices
• Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language

What you get as a Yardi Employee

• A great place to work with fantastic people
• Ability to learn new technology and develop professionally
• Competitive compensation
• Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

Yardi is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.

Email your resume to [email protected] to introduce yourself.

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