About the Role:
We are actively seeking highly motivated, enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Breeze team as Associate Technical Account Managers (ATAMs). As vital members of our team, you will play a significant role in providing technical support for our rapidly expanding software product, Yardi Breeze. Your responsibility will be instrumental in ensuring our clients experience a seamless and efficient journey with our innovative property management solution. Join us and be at the forefront of delivering excellence with Yardi Breeze.
What You’ll Do:
- Deliver exceptional customer support via live chat, phone and email for both new and existing Breeze clients, ensuring their satisfaction and success.
- Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions.
- Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution.
- Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution.
- Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance.
- Be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success.
Who You Are:
- Bachelor's degree in Business or a related field.
- High proficiency in troubleshooting and providing support through live chat, phone and email.
- Outstanding customer service skills and a strong willingness to exceed expectations.
- Excellent attention to detail and the ability to adhere to established processes.
- Flexibility and the ability to effectively manage changing priorities.
Helpful to have:
- Previous technical support and application troubleshooting.
- Knowledge of accounting principles.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
At Yardi, we're more than a software company. We're committed to making a positive impact in our communities. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, our employees supported more than 350 nonprofits worldwide.
Our award-winning culture, recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums and flexible work arrangements.
Embark on a rewarding and fulfilling career at Yardi as an ATAM for our Breeze product. Don't miss this opportunity! Apply now and become part of #TeamYardi.