Associate Technical Account Manager

Associate Technical Account Manager

Atlanta, GA

About the Role:

We are actively seeking highly motivated, enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Breeze team as Associate Technical Account Managers (ATAMs). As vital members of our team, you will play a significant role in providing technical support for our rapidly expanding software product, Yardi Breeze. Your responsibility will be instrumental in ensuring our clients experience a seamless and efficient journey with our innovative property management solution. Join us and be at the forefront of delivering excellence with Yardi Breeze.

What You’ll Do:

  • Deliver exceptional customer support via live chat, phone and email for both new and existing Breeze clients, ensuring their satisfaction and success.
  • Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions.
  • Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution.
  • Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution.
  • Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance.
  • Be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success.

Who You Are:

  • Bachelor's degree in Business or a related field.
  • High proficiency in troubleshooting and providing support through live chat, phone and email.
  • Outstanding customer service skills and a strong willingness to exceed expectations.
  • Excellent attention to detail and the ability to adhere to established processes.
  • Flexibility and the ability to effectively manage changing priorities.

Helpful to have:

  • Previous technical support and application troubleshooting.
  • Knowledge of accounting principles.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

At Yardi, we're more than a software company. We're committed to making a positive impact in our communities. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, our employees supported more than 350 nonprofits worldwide.

Our award-winning culture, recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums and flexible work arrangements.

Embark on a rewarding and fulfilling career at Yardi as an ATAM for our Breeze product. Don't miss this opportunity! Apply now and become part of #TeamYardi.


#YardiCareers #hiring


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Atlanta, GA

Business Unit
Client Services
Employment Type
Employee- Full Time