Strategic Client Partner

About the Role:   

As a Strategic Client Partner, you’ll play a key role in supporting the customer experience by helping to navigate complex challenges and contribute to meaningful improvements. You’ll collaborate with cross-functional teams -such as service, sales, product development and marketing- share insights to inform strategic decisions, and assist in optimizing touchpoints across the customer journey. Whether it’s contributing to journey mapping efforts, supporting product adoption, or identifying opportunities for improvement, your focus is on driving client value. You’ll also help analyze root causes of recurring issues and support efforts to address them. If you’re passionate about collaboration, problem-solving, and creating positive customer outcomes—this role is for you.

What You’ll Do:  

• Act as a strategic advisor and advocate for clients, aligning their goals with our product capabilities to maximize satisfaction and success

• Partner cross-functionally with service, sales, and product teams to resolve critical issues and deliver a seamless customer experience

• Identify opportunities to unlock additional value from our property management software and drive long-term client growth

• Support client retention and reduce churn by proactively improving value realization and addressing key pain points

Who You Are:   

• Bachelor’s degree in business or finance, computer sciences, or related field

• Eight plus (8+) years of experience in multi-family housing, property technology, or SaaS company equivalents

• Five (5+) years of experience in client-facing roles with a demonstrated record of leadership and problem resolution

• Proven success in independently managing complex, cross-functional projects

• Proven success translating client goals into measurable outcomes using data and product insights

• Experience influencing client decisions and navigating complex organizational dynamics

• Strong experience in project management with multiple stakeholders and touchpoints

• Ability to understand the big picture, identify key trends, and develop long-term strategies

• Strong influencing skills with experience guiding client decisions

• Advanced analytical and problem-solving skills

• Excellent presentation and communication skills, especially with executive audiences

• Ability to simplify complex technical topics for diverse stakeholders

• Strong customer empathy balanced with advocacy for business needs

• Exceptional organizational and follow-through capabilities

• Ability to work independently and in a team environment

• Proven ability to manage multiple projects simultaneously with high-quality outcomes

• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint

Ideal to Have:  

• Master’s degree in business

• Multifamily Real Estate experience

• Experience in customer success organizations

Real Estate runs on Yardi. About Us:   

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.    

Discover the Yardi Difference:   

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.   

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.   

#YardiCareers #TeamYardi #hiring   

Annual Salary Range: $115,000 - $135,000

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.   

EOE/Race/Gender/Disability/Vets   

*as

#LI-Hybrid