Associate Account Manager

Associate Account Manager

Santa Ana, CA

As an Associate Account Manager, you will be responsible for the implementation, training and monitoring of our real estate management software, supporting real estate property management executives and staff.

** Hours will be 7am-4pm**

Responsibilities

  • Acting as the customer's primary point of contact at Resident Screening
  • Handling requests from over 1100 clients and working with these clients to create policies, procedures and work flows
  • Responsible for the creation and delivery of quarterly/monthly account performance reports and analysis
  • Provide recommendations to improve client property performance
  • Drive resolution for all issues related to client requests
  • Constantly work off a list of project and reactive needs from clients and driving prompt resolution
  • Work closely with Customer Support Representatives and other internal staff for monitoring and assisting with user issues
  • Understand client configuration and work with IT/Development as it relates to new product releases

Requirements

  • 0-5+ years of client management experience
  • Familiar with software interfaces
  • Strong analytical skills
  • Strong written and oral skills
  • Strong leadership skills with the ability to work as a part of the Client Services team
  • Ability to perform multiple tasks ranging from project management, training and problem solving
  • Highly ethical and disciplined professionalism
  • Team player who can motivate and encourage the best from others
  • Must be able to demonstrate outstanding customer relationships
  • Must have the ability to understand technical products
  • Negligible travel required
  • Regular attendance and a regular work schedule is an essential function of this job
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Location

Santa Ana, CA

Business Unit
Resident Screening
Department
Client Services
Employment Type
Employee- Full Time