Application Specialist

Application Specialist

Waltham, MA

The Application Specialist provides systems support and consultation on the integration and application of Yardi software for a defined portfolio of clients. The Application Specialist is the software application(s) knowledge expert responsible for navigating and customizing financial reporting accounting and business operating systems; researching, analyzing and resolving software issues; and product customization as dictated by client business operating practices.

Responsibilities

  • Consults with and provides direction to software end-users; assists end-users with the day to day operation of system software including financial reporting, accounting, and daily business operations.
  • Serves as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application specific issues.
  • Identifies ongoing application systems issues for assigned applications and initiates the communication of revisions and best practices.
  • Performs system, business and end-user process reviews to identify inefficiencies and makes sound recommendations to clients and end-users that enable improved productivity
  • Provides recommendations and informed direction to clients regarding ancillary products and services that may align with client business and operational needs and goals.
  • Works with clients and end-users to manage software integrations, perform system maintenance, and implement product updates.
  • Collaborates internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards
  • Advises and institutes best practices relevant to clients in the application of Yardi products
  • Performs special projects related to department training and client support; and performs other CSD duties as assigned.

Requirements

  • Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry
  • Two (2) years of Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests
  • Proven experience efficiently and effectively resolving multiple Yardi client issues
  • Understanding of property management industry and best practices
  • Independent sound decision making and problem solving skills
  • Excellent written and verbal communication skills
  • Client-centered commitment and focus
  • Basic competence in some of the following areas: Microsoft operating and network system operation, Relational databases, and SQL/Oracle language
  • Working knowledge of accounting practices
  • Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
  • Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients
  • Understanding of project management preferred
  • Ability to configure and manage networks and peripherals preferred
  • Experience with HTML/Cloud Services preferred
  • Regular attendance and a regular work schedule is an essential function of this job
EOE Race/Gender/Disability/Vets

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Location

Waltham, MA

Business Unit
Resident Screening
Department
Client Services
Employment Type
Employee- Full Time