Consumer Dispute Specialist I

Consumer Dispute Specialist I

Waltham, MA

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for motivated, enthusiastic team players with great research and support skills to work on Yardi’s Consumer Relations Team!

What you will do

  • Use your strong customer service skills to handle inbound inquiries from consumers via email and phone
  • Utilize your strong communication skills to help consumers navigate through the resident screening dispute process
  • Be efficient and effective handle consumer interactions and navigate between multiple screens to review information
  • Use your excellent attention to detail to follow processes and provide detailed accounts of consumer communications and follow up on inquiries and disputes using a CRM system
  • Understand and comply with the company’s resident screening practices, safeguards, policies, and legal compliance regulations, as well as protocol for all aspects of the dispute process
  • Follow specific internal procedures including, but not limited to, submitting disputes to the credit bureaus and YRS vendors
  • Follow-up to ensure appropriate action is taken to resolve outstanding customers' inquiries or problems
  • Communicate with other departments regarding dispute status and results
  • Be part of a great team and collaborate with team members to help each other achieve success
  • Achieve productivity standards while maintaining the highest level of service
  • Escalate unresolved consumer concerns to level two support for quick resolution

What you need to have

  • 2-year degree or equivalent experience
  • Minimum of 2 years of experience in direct consumer service
  • Awesome written and verbal communication skills
  • Proficiency in MS Office Suite and Outlook
  • Phenomenal customer service skills and desire to go the extra mile
  • Excellent attention to detail, organization, and the ability to prioritize effectively
  • A love for details and accuracy!
  • Great people skills and the ability to be personable and professional

What would be helpful to have

  • Experience using a consumer service (“CRM”) or sales database system
  • Knowledge of the Fair Credit Reporting Act as it relates to resident screening
  • Knowledge of credit reports and civil and criminal record terminology

What you get as a Yardi Employee

  • A great place to work with fantastic people
  • Competitive compensation
  • Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!
  • Compensation range $26.92/hr. - $31.25/hr.

At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

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Location

Waltham, MA

Business Unit
Resident Screening
Department
Operations
Employment Type
Employee- Full Time