Associate Technical Account Manager

Associate Technical Account Manager

Santa Barbara, CA

The Goal of RentCafe is to implement Yardi’s marketing solution which consists of building property marketing websites and resident/prospect portals. This allows ease of use for residents who would like to pay rent online and communicate with the property management group through a bulletin board. The portal also allows prospective residents to submit rental applications and sign leases electronically.

The Associate Technical Account Manager plays a key role in assisting clients’ marketing and operations departments with promoting their properties to prospective tenants and to retain existing residents.

Responsibilities include:

  • Setting up websites, advising on template design, color themes and image uploads
  • Ensuring the client’s website is consistent with the criteria they provided
  • Serving as a liaison with the client’s marketing team and Yardi’s creative services team
  • Teaching clients how to utilize and maintain their website
  • Assisting clients with the creation of workflows for their leasing process and providing training support on processes

Successful candidates will meet the following criteria:

  • Bachelor’s degree in a relevant field
  • Experience setting and managing client expectations
  • Ability to build long term client relationships
  • Superior verbal and written communication skills
  • Comfortable with marketing and design elements
  • Solid proficiency in MS Office Suite and Outlook
  • Ability to prioritize in a dynamic environment
  • Experience with HTML, CSS, or building websites using content management systems preferred
  • Experience with Social Media a plus
  • Regular attendance and a regular work schedule is an essential function of this job

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Location

Santa Barbara, CA

Business Unit
Senior Living
Department
Client Services
Employment Type
Employee- Full Time