Consultant

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for a dynamic team player with phenomenal people skills to train clients, support software implementations, and foster strong client relationships for our Senior Living product!

What you will do

• Use your high attention to detail to analyze and interpret client operational needs; identify optimal software products and services to meet business and process goals
• Use your strong interpersonal skills to advise clients regarding expanding or improving the use of software
• Build strong, sustaining alliances with clients, fostering high levels of client satisfaction and retention
• Analyze and resolve software functionality and reporting problems for clients
• Manage continued software integrations, maintenance, and updates in collaboration with clients
• Lead clients through software implementation processes from setup to integration; determines initial system configuration
• Perform or assist with testing, data mapping, conversion, user training, and other services to ensure successful software deployment
• Facilitate and attend client meetings
• Instill clients with confidence in using software/products. Influence positive outcomes through active counsel
• Facilitate system and business process reviews, identifying inefficient processes and making sound recommendations for client productivity gains
• Address potential client concerns preemptively
• Enlist support to address complex client requests and resolve complex issues
• Determine and document solutions and best practices to contribute to a solutions repository
• Advise and institute best practices relevant to clients in the application of products and services
• Provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals
• Recognize and refer opportunities to sell products/services to existing clients
• Collaborate internally with client services, programmers, marketing, and sales with a focus on meeting client needs and maintaining high-level customer service standards
• Advise development team on product functionality

What you need to have

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
• Five plus (5+) years of experience in software or business process consulting or equivalent consulting experience interacting with customers
• Proven ability to manage projects with multiple touch points
• Proven client-centered commitment and focus
• Proven ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• Independent, sound decision-making, critical thinking, and problem-solving skills
• Excellent written and oral communication skills
• Client-centered commitment and focus
• Excellent interpersonal skills
• Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
• Ability to think and act strategically by visualizing new possibilities, challenging assumptions, and recommending the implementation of new ideas or strategies
• Proficiency in Microsoft 365 desktop applications
• Ability to travel up to 80%

What would be helpful to have

• Knowledge of applicable industry or business supporting

What you get as a Yardi Employee

• A great place to work with fantastic people
• Ability to learn new technology and develop professionally
• Competitive compensation
• Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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