Rates Specialist

Rates Specialist

Colorado Springs, CO

The Rate Specialist will be responsible for the highest quality of preparation and calculation of allocated metered rates, while maximizing the benefit to the client staying within the legal parameters set forth. Due to the production basis of this position, on-time performance is essential to success. In addition, this person will act as liaison to our client services and billing teams, to ensure quality, and consistency in the rates we bill.

Responsibilities

  • Contacting utility companies to understand their tariff rate structures or other questions
  • Validation of utility tariff rate billed by the utility vendor to our clients
  • Calculation of sub-metered rate structures to be charged to our clients’ residents
  • Enter updated resident rate data into billing system
  • Maintain resident rate structure data according to utility vendor rate change frequency
  • Gathering utility bill information not necessarily displayed on the invoice or provided by the client
  • Review existing utility billing setup in billing platform and recapture of client utility expenses
  • Communicate with Implementation Team regarding initial utility billing setup
  • Escalate to Associate or Technical Account Manager to communicate opportunities/required changes of utility expense allocation post implementation
  • Assist Client Service Teams with recalculation to correct errors in resident charges after a billing has been completed
  • Assess trends in tenant usage and utility information for anomalies to be communicated to Client Service Teams
  • Maintain detailed records of all research and results of work completed

Requirements

  • Minimum of 2 years of experience in a fast- paced customer service environment, preferably in a technical, property management or other industry related field
  • Statistical background/interest
  • Clear understanding of higher level math ( i.e. Algebra, Calculus)
  • PC fluent (MS Office, Word and particularly Excel)
  • Research experience
  • Outstanding communication skills (Verbal and Written)
  • Fluent in the English Language
  • Organizational skills
  • Regular attendance and a regular work schedule is an essential function of this job to include arriving on time and working the entire shift.
  • High School Diploma or G.E.D required

*ad

Login to apply
Location

Colorado Springs, CO

Business Unit
YES Energy
Department
Client Services
Employment Type
Employee- Full Time