Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.
We are looking for motivated, enthusiastic team players with great technical support skills to support the successful transfer of energy data to Yardi’s property management software!
What you will do
- Provide technical support and troubleshooting for third-party vendors; upload data reads and manage vendor deliverables via mobile applications and web portals
- Schedule and monitor data imports
- Communicate with customers to resolve issues with submeter network infrastructure
- Run dashboard reports to review data and respond to quality control system alerts
- Assess and resolve usage anomalies; create usage reporting to ensure quality data
- Assist with resolving issues related to system data and data issues identified by Technical Account Managers
- Assist quarterly with testing new system functionality
What you need to have
- High school diploma or GED certificate
- Ability to learn new concepts and adapt to new software technology and processes
- Ability to troubleshoot simple technical issues in a timely manner
- Ability to think logically and problem solve
- Understanding of customer-oriented service
- Good oral and written communication skills
- Interpersonal skills and team orientation
- Attention to detail and the ability to manage timelines effectively
What would be helpful to have
- Bachelor’s degree in computer science
- Prior customer service or technical support experience
- Technical acumen with a specific focus on prior generations of hardware/software
What you get as a Yardi Employee
- A great place to work with fantastic people
- Competitive compensation
- Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!
At Yardi, we’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
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