About the Role:
We're on the hunt for individuals who bring together technical aptitude and a customer-centric approach to join our YES Energy Client Services team in the role of Associate Technical Account Managers (ATAMs). As an ATAM, you'll be at the forefront of leveraging our state-of-the-art Utility Billing software, a powerful tool engineered to meticulously track energy consumption, pinpoint leaks, alert relevant stakeholders, flag invoice discrepancies, and recover excessive charges. In this role, your billing oversight and customer service excellence will be the driving force behind ensuring our clients receive top-notch service and reliable billing solutions.
What You’ll Do:
- Billing Oversight: Thoroughly review utility data to pinpoint any discrepancies in our billing processes.
- Customer Support: Provide efficient and effective customer support, aiding clients in troubleshooting issues and navigating our client dashboard.
- Tool Proficiency: Become an expert in Yardi's utility billing tool and conduct client training sessions to ensure they maximize its benefits.
- Property Support: Utilize research and problem-solving skills to assist client properties across the United States.
- Invoicing Management: Maintain a keen eye on missing invoices and approvals, ensuring no vital billing components are overlooked.
- Quality Control: Collaborate with client properties to ensure billing meets quality standards and key performance indicators.
- Data Management: Apply meticulous attention to detail in making necessary system adjustments and ensuring data accuracy.
- Communication and Resolution: Communicate effectively with clients, addressing billing exceptions promptly and working towards swift resolution.
- Project Contribution: Support special projects as required and prepare diligently for upcoming billing cycles.
Who You Are:
- High school diploma or equivalent educational qualification.
- A minimum of three (3+) years of experience in a fast-paced, customer-centric environment.
- Proficiency in troubleshooting and providing remote support using virtual tools to assist customers effectively.
- Solid understanding of accounting and billing principles.
- Competency in MS Office Suite and Outlook.
- Exceptional written and verbal communication skills for delivering top-notch customer support.
- Robust customer service abilities, with a genuine commitment to exceeding client expectations.
- Keen attention to detail and a track record of methodically following processes to ensure precision and productivity.
- Capability to handle multiple priorities within deadline-driven settings.
- Strong interpersonal skills and a collaborative team-oriented approach.
- Adaptability and the capacity to pivot in response to changing priorities for efficient task and project management.
Ideal to have:
- Bachelor’s degree in Business or related field.
- Prior training experience.
- Prior property management experience.
- Yardi Voyager experience.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of more than 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
At Yardi, we're more than a software company. We're committed to making a positive impact in our communities. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, our employees supported more than 350 nonprofits worldwide.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work environment.
Join our exceptional team of ATAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now!
Yardi is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
Salary $65,000 - $72,000 CAD
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